In Plain English
AI-generatedThis bill would set mandatory training standards for people who operate NHS 111 calls and require NHS 111 services to be overseen by clinical advisers. It aims to improve safety, consistency and accountability in NHS 111 care.
Key Points
- Establish minimum training standards for NHS 111 call handlers and other staff.
- Require NHS 111 services to be overseen by designated clinical advisers.
- Introduce formal oversight and quality monitoring of NHS 111 services.
- Obligate providers to appoint clinical oversight and keep training records to show compliance.
- Support safer, more consistent NHS 111 responses for patients and carers.
Progress
The bill is currently at the 2nd reading in the House of Commons; it will move to committee stage for detailed examination if it progresses.
Who is affected?
NHS 111 call handlers and other operatorsNHS 111 service providers and employers (trusts and contracted providers)Clinical advisers and other healthcare professionals involved in oversightPatients and carers who use NHS 111 servicesNHS England and integrated care boards (local health bodies)Training providers and education organisations involved in NHS 111 training
Generated 21 February 2026
