A Bill to provide for maximum waiting times for customers who are contacting providers of utilities and certain other services by telephone; to require such companies to ensure that customers can speak to a person within that maximum waiting time; to restrict the use of automated menus on telephone services offered by such companies; to provide for financial penalties for companies that fail to meet these standards; and for connected purposes.
House of Commons
31 October 2023
May contain errors — check source documents for definitive information.
This bill would set a maximum waiting time for customers who call utilities and certain other service providers. It would require companies to ensure a real person can be spoken to within that time and to limit the use of automated phone menus. It also provides for financial penalties if providers fail to meet the standards.
The bill is currently at the first reading stage in the House of Commons and originated there. It has not yet progressed to further stages.
Generated 21 February 2026
26 Oct 2022
Order for second reading on Friday 3 March 2023, read and discharged. The 2022-2023 session of Parliament has prorogued and this Bill will make no further progress.
No recorded votes for this bill yet.
